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Frequently

asked

Questions

Will my letter get to my child or grandchild by Christmas?

Yes, we guarantee Your child’s letter will arrive in time for Christmas if ordered by the cutoff date of December 15.

Is this an official letter from Santa?

Can I ship to multiple addresses?

When will my pre-order ship?

What is included in my purchase?

Does Santa’s Letter Factory work with any charities?

Where will the letters be postmarked from?

Is there a limit on how many letter packages I can purchase?